Shipping Policy
Thank you for shopping with us. Below are the details of our shipping process.
1. Processing Time
All orders are processed within 1–3 business days.
Orders are not processed or shipped on weekends or holidays.
If we experience a high volume of orders, processing times may be slightly delayed.
2. Shipping Time
Estimated delivery times:
- USA: 5–10 business days
- International: 7–15 business days
Please note that these are estimated delivery times and may vary depending on your location.
3. Shipping Fees
- We offer free shipping on most orders
- Any shipping charges will be clearly displayed at checkout
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can use this to track your package in real time.
5. Delays
Shipping delays may occur due to:
- Weather conditions
- Customs clearance
- Carrier issues
We are not responsible for delays caused by external factors, but we will do our best to assist you.
6. Incorrect Address
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses.
7. Lost or Stolen Packages
If your package is marked as delivered but you did not receive it:
- Check with neighbors or your local carrier
- Contact us for assistance
We are not responsible for lost or stolen packages after delivery is confirmed.
8. Customs & Duties
International orders may be subject to customs fees or import duties.
These charges are the responsibility of the customer.
9. Contact Us
If you have any questions about your order or shipping, contact us at:
Email: support@carluxgo.com